FAQs

🛍️ Orders

Q: How do I place an order?
A: Simply browse our collection, select your preferred items, choose your size, and click “Add to Cart.” Then proceed to checkout and complete your purchase.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled within a short time after placing them. Please contact us immediately at support@flexwardrobe.com.

🚚 Shipping

Q: How long does shipping take?
A:

USA: 3–7 business days (standard)
International: 7–15 business days

Q: Do you provide tracking information?
A: Yes, once your order ships, you will receive a tracking number via email.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.

👕 Products & Sizing

Q: How do I choose the right size?
A: Please refer to our size chart on each product page for accurate measurements.

Q: Are your products true to size?
A: Most of our items are true to size, but fit may vary depending on the style.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods.

Q: Is my payment information secure?
A: Yes, all transactions are processed through secure and encrypted payment gateways.

📦 Order Issues

Q: What if I receive a damaged or wrong item?
A: Please contact us within 7 days of delivery with photos at support@flexwardrobe.com, and we’ll resolve the issue بسرعة.

Q: What if my package is lost?
A: If your package is marked as delivered but not received, please contact the shipping carrier first, then reach out to us for assistance.